Greetings and Introductions

22 Fragen

Hotel Terminology

65 Fragen

Making Reservations

65 Fragen

Handling Guest Inquiries

61 Fragen

Telephone Etiquette

62 Fragen

Complaint Handling

67 Fragen

Taking Orders

64 Fragen

Menu Knowledge

61 Fragen

Serving Food and Beverages

62 Fragen

Room Cleaning Procedures

69 Fragen

Guest Room Amenities

62 Fragen

Reporting Maintenance Issues

67 Fragen

Front Desk Procedures

60 Fragen

Hotel Security and Safety

60 Fragen

Customer Service Excellence

68 Fragen