Rechnungsstellung und Verabschiedung im Restaurant: Online-Quiz für Restaurantfachleute

Question 1

Welche Angaben müssen auf einer Rechnung laut Gesetz enthalten sein?

Accepted Answer

Alle genannten Angaben

Answer

Name und Anschrift des Unternehmens

Answer

Name und Anschrift des Gastes

Answer

Datum der Rechnungsstellung

Question 2

Mit welcher Formulierung verabschieden Sie einen Gast am angemessensten?

Accepted Answer

Auf Wiedersehen und bis bald!

Answer

Vielen Dank für Ihren Besuch!

Answer

Bitte schön!

Answer

Gern geschehen!

Question 3

Welche Informationen sind für die Erstellung einer korrekten Rechnung für einen Tisch mit mehreren Gästen unerlässlich?

Accepted Answer

Alle genannten Informationen

Answer

Anzahl der Personen

Answer

Bestellte Speisen und Getränke

Answer

Gesamtsumme

Question 4

Welche Aussage zur Verabschiedung von Gästen ist nicht zutreffend?

Accepted Answer

In Deutschland ist eine höfliche Verbeugung angemessen.

Answer

Der Gast sollte sich persönlich angesprochen fühlen.

Answer

Es ist angebracht, Augenkontakt zu halten.

Answer

Ein freundliches Lächeln ist immer angebracht.

Question 5

Welche der folgenden Zahlungsarten erfreut sich in der deutschen Gastronomie wachsender Beliebtheit?

Accepted Answer

Alle genannten Zahlungsarten

Answer

Smartphone-Bezahlung

Answer

Google Pay

Answer

Apple Pay

Question 6

Wie sollten Sie reagieren, wenn ein Gast seine Rechnung beanstandet?

Accepted Answer

Ruhig bleiben und aufmerksam zuhören

Answer

Die Reklamation sofort zurückweisen

Answer

Den Gast unterbrechen und ihm seine Irrtümer aufzeigen

Answer

Die Rechnung ohne Diskussion stornieren

Question 7

Welche Information darf auf einem Kassenbon nicht aufgeführt sein?

Accepted Answer

Geburtsdatum des Gastes

Answer

Datum und Uhrzeit des Kaufs

Answer

Bezahlter Gesamtbetrag

Answer

Name des Mitarbeiters

Question 8

Which of the following is NOT typically included in a restaurant invoice?

Accepted Answer

Date of birth

Answer

Order number

Answer

Guest name

Answer

VAT

Question 9

In a formal restaurant setting, how should you appropriately bid farewell to a guest?

Accepted Answer

Goodbye, sir/madam

Answer

See you later

Answer

Have a nice day

Answer

Cheers

Question 10

When communicating professionally during payment processing, which element is key?

Accepted Answer

Clear and concise language

Answer

Maintaining eye contact

Answer

Speaking loudly and assertively

Answer

Interrupting the guest frequently

Question 11

When calculating an invoice in euros, what should be considered?

Accepted Answer

Current exchange rate

Answer

Guest's country of origin

Answer

Restaurant's preferred payment method

Answer

Guest's dietary restrictions

Question 12

What is the purpose of including a "memo" line on an invoice?

Accepted Answer

Providing additional transaction-related information

Answer

Recording the guest's order details

Answer

Calculating the total amount due

Answer

Indicating the payment method used

Question 13

Which of the following is NOT a widely accepted payment method in restaurants?

Accepted Answer

Cryptocurrency

Answer

Cash

Answer

Credit card

Answer

QR code

Question 14

When handling a guest's payment, it is crucial to:

Accepted Answer

Count the money in front of the guest

Answer

Request the guest's personal identification

Answer

Return the change in a sealed envelope

Answer

Politely ask for a tip

Question 15

Which of the following is NOT an essential element on a restaurant invoice?

Accepted Answer

Customer's email address

Answer

Date

Answer

Total amount due

Answer

Server's name

Question 16

What is the correct way to present the bill to a guest?

Accepted Answer

Excuse me, here is your bill.

Answer

Your total is... anything else?

Answer

Ready for the check?

Answer

Are you ready to settle up?

Question 17

What is the appropriate response to a guest's request for separate bills?

Accepted Answer

Sure, no problem.

Answer

Sorry, we don't allow separate bills.

Answer

I'll need to ask my manager.

Answer

You will have to pay the total amount.

Question 18

How should you respond if a guest has a concern about their bill?

Accepted Answer

Apologize and try to address the issue.

Answer

Argue with the guest about being wrong.

Answer

Call the manager immediately.

Answer

Ignore the guest's concern.

Question 19

What is the main purpose of a credit card receipt?

Accepted Answer

To serve as proof of payment

Answer

To show the customer their order details

Answer

To provide a tax record

Answer

To allow the customer to leave a tip

Question 20

In a restaurant, what is the main purpose of a 'Zahlungsaufforderung'?

Accepted Answer

A formal request for payment of an outstanding invoice

Answer

An invoice listing the items ordered by a customer

Answer

A receipt confirming payment for goods or services received

Answer

A statement summarizing all financial transactions between a customer and a business

Question 21

In the context of handling guest complaints about billing, which approach is most effective?

Accepted Answer

Actively listening to the guest's concerns and acknowledging their perspective

Answer

Defending the restaurant's position without considering the guest's perspective

Answer

Ignoring the guest's concerns and moving on

Answer

Offering a free item to appease the guest without addressing the underlying issue

Question 22

Which of the following is NOT included on a restaurant bill?

Accepted Answer

Customer's phone number

Answer

Total amount due

Answer

Name of the server

Answer

Date and time of service

Question 23

When a guest requests to split the bill evenly among multiple people, what should you do?

Accepted Answer

Calculate the total and divide it equally

Answer

Print separate bills for each person

Answer

Ask the guest to calculate the split themselves

Answer

Decline to accommodate the request

Question 24

Which of the following phrases is appropriate for thanking a guest after they have paid their bill?

Accepted Answer

Thank you for your patronage, please come again soon.

Answer

Here's your change, have a great day.

Answer

Is there anything else I can help you with?

Answer

I hope you enjoyed your meal, goodbye.

Question 25

When a guest has a complaint about their bill, what is the most appropriate course of action?

Accepted Answer

Apologize, rectify the error, and offer a solution

Answer

Explain the bill in detail and dispute the complaint

Answer

Call the manager to handle the situation

Answer

Ignore the complaint and hope it goes away

Question 26

Which of the following is NOT a benefit of using a point-of-sale (POS) system in a restaurant?

Accepted Answer

Increased customer dissatisfaction

Answer

Faster order processing

Answer

Improved accuracy

Answer

Elimination of manual bill generation

Question 27

When a guest requests an itemized bill, what should you do?

Accepted Answer

Print a detailed list of all items ordered with their prices

Answer

Explain that an itemized bill is not available

Answer

Offer the guest a complimentary dessert instead

Answer

Ask the guest to provide a reason for requesting the itemization

Question 28

What is a "service charge" typically included on a restaurant bill?

Accepted Answer

A fee automatically added for large parties

Answer

An optional tip left by the customer

Answer

A charge for table linens and cutlery

Answer

A penalty for late payment

Question 29

Which of the following payment methods is typically not accepted in German restaurants?

Accepted Answer

PayPal

Answer

Cash

Answer

Credit card

Answer

Debit card

Question 30

When bidding farewell to a customer in a formal restaurant setting, which phrase would be considered most appropriate?

Accepted Answer

Thank you for visiting, we hope to see you again.

Answer

Have a great day!

Answer

See you again soon!

Answer

Goodbye!

Question 31

What is the main purpose of issuing a credit note?

Accepted Answer

To rectify errors on an invoice

Answer

To provide a refund to a customer

Answer

To request payment for additional services

Answer

To offer a discount on future purchases

Question 32

When handling a customer complaint about an invoice, what should generally be the best approach?

Accepted Answer

Apologize and offer a resolution

Answer

Dismiss the complaint and insist on payment

Answer

Ignore the complaint

Answer

Refund the entire amount immediately

Question 33

What's the key difference between a final invoice and an interim invoice?

Accepted Answer

A final invoice is issued after all services are complete, while an interim invoice is issued regularly during the project.

Answer

A final invoice always has a higher amount than an interim invoice.

Answer

An interim invoice is used to request payment for materials, while a final invoice is used to request payment for labor.

Question 34

When accepting a payment, it is crucial to:

Accepted Answer

Verify the amount and form of payment.

Answer

Sign the receipt without receiving the payment.

Answer

Overlook any discrepancies on the invoice.

Answer

Request the customer's personal information.

Question 35

To politely end a conversation with a guest, you should use a phrase like:

Accepted Answer

Thank you for your patronage.

Answer

Don't forget to tip your server.

Answer

Catch you later, alligator.

Answer

Have a good one, mate.

Question 36

If a guest requests to split the bill, the best course of action is to:

Accepted Answer

Inquire about the number of parties and the specific items each party is responsible for.

Answer

Decline the request and state that it's not possible.

Answer

Charge one person for the entire bill and allow them to collect from others.

Question 37

Which of the following is not a purpose of a point-of-sale (POS) system?

Accepted Answer

Tracking guest preferences

Answer

Managing inventory

Answer

Processing payments

Answer

Creating invoices

Question 38

When a guest pays with a credit card, it is important to:

Accepted Answer

Process the transaction promptly and securely.

Answer

Retain the card until the guest leaves.

Answer

Disregard the card's expiration date.

Answer

Request the guest's PIN number.

Question 39

The best approach to handling a guest complaint is to:

Accepted Answer

Listen attentively, apologize for the inconvenience, and offer a solution.

Answer

Ignore the complaint and hope it resolves itself.

Answer

Engage in an argument with the guest and defend the restaurant.

Question 40

Which of the following is an advantage of using a digital invoice system?

Accepted Answer

Reduced paper waste and expedited processing.

Answer

Difficulty in accessing and storing invoices.

Answer

Incompatibility with most payment methods.

Answer

Increased risk of fraud

Question 41

When billing a group of guests, it is essential to:

Accepted Answer

Maintain separate records of individual orders and payments.

Answer

Ignore any special requests made by the guests.

Answer

Estimate the total bill based on the number of guests.

Answer

Charge one person for the entire bill.

Question 42

A crucial skill for effective communication in an English-speaking restaurant environment is:

Accepted Answer

Understanding and using appropriate industry-specific vocabulary.

Answer

Fluency in German

Answer

Ability to interpret body language

Question 43

Which of the following payment methods is typically NOT accepted in restaurants?

Accepted Answer

Personal checks

Answer

Debit cards

Answer

Cash

Answer

Mobile payments

Question 44

What is the primary purpose of a receipt in a restaurant setting?

Accepted Answer

To provide proof of payment and purchase details to customers.

Answer

To track inventory levels

Answer

To assist with accounting and record-keeping

Answer

To inform customers of their account balance

Question 45

Which of the following is a key benefit of utilizing an electronic Point-of-Sale (POS) system in restaurants?

Accepted Answer

Increased accuracy and efficiency in transaction processing.

Answer

Reduced inventory management capabilities

Answer

Slower processing times compared to manual systems

Answer

Increased paper waste and environmental impact

Question 46

What is the most appropriate response when a guest disputes their bill in a restaurant?

Accepted Answer

Listen attentively, acknowledge their concerns, and attempt to resolve the issue professionally.

Answer

Dismiss their concerns and insist on immediate payment

Answer

Engage in an argument to prove the bill's accuracy

Question 47

What should be the initial step when processing a payment in a restaurant?

Accepted Answer

Greet the guest, confirm the total amount, and obtain their preferred payment method.

Answer

Check the guest's identification before confirming the payment details

Answer

Immediately swipe the guest's credit card without greeting them

Answer

Print the receipt without confirming the amount with the guest

Question 48

Which type of information is essential to include in the description of a menu item on an invoice?

Accepted Answer

Quantity, menu item name, and unit price

Answer

Detailed list of ingredients used in the dish

Answer

Any special requests or preferences of the guest

Answer

Nutritional information and calorie count

Question 49

What is the intended purpose of a service charge in restaurants?

Accepted Answer

To compensate staff for their services and provide fair wages.

Answer

To cover the restaurant's operating expenses and overhead costs

Answer

To increase the restaurant's overall profit margin

Answer

To encourage customers to leave additional tips

Question 50

When a customer requests the bill, how should you respond appropriately in English?

Accepted Answer

Certainly, sir/madam. Here is your bill.

Answer

Yes, of course.

Answer

Okay, just a moment.

Question 51

When a customer expresses a desire to pay by credit card, how should you inquire about their preferred card type?

Accepted Answer

Which credit card would you like to use?

Answer

What is your credit card number?

Answer

May I see your credit card?

Answer

Do you have a credit card?

Question 52

Which of the following is the correct English translation of the acronym 'VAT'?

Accepted Answer

Value Added Tax

Answer

Value Added Total

Answer

Variable Added Tax

Question 53

In English, what does the term 'doggy bag' refer to?

Accepted Answer

A container for leftover food to take home

Answer

A discount for bringing a dog to the restaurant

Answer

A bag for carrying pets

Answer

A special meal for dogs

Question 54

Upon a customer's request for the bill, which response best demonstrates professional communication in a restaurant setting?

Accepted Answer

Certainly, I'll bring you the bill right away.

Answer

Here's your bill. Don't forget to tip!

Answer

Yeah, sure. One sec.

Question 55

When writing a restaurant bill in English, which term is used to indicate the total amount?

Accepted Answer

Total

Answer

Total price

Answer

Total sum

Answer

Entire amount

Question 56

Following a credit card transaction in a restaurant, what is the next essential step?

Accepted Answer

Request the customer's signature on the receipt.

Answer

Thank the customer and complete the transaction.

Answer

Hand the receipt to the customer without verification.

Question 57

What is implied when a customer requests 'separate checks'?

Accepted Answer

They desire individual bills for each person in their group.

Answer

They are in a hurry and need expedited service.

Answer

They are planning to order additional items.

Answer

They intend to pay with cash for convenience.

Question 58

Which phraseology is most appropriate for politely inquiring if a customer requires anything further?

Accepted Answer

May I assist you with anything else this evening?

Answer

You want more, right?

Answer

Want something else?

Answer

Need anything?

Question 59

When a customer leaves a monetary gratuity, how should you appropriately acknowledge it?

Accepted Answer

Thank you for your kind gratuity.

Answer

You're very welcome.

Answer

Thanks for the extra cash.

Answer

Wow, that's a great tip!

Question 60

Upon a customer's departure, which farewell best reflects a professional and courteous demeanor?

Accepted Answer

Have a pleasant evening.

Answer

Bye-bye now.

Answer

Peace out.

Answer

Catch you later!

Question 61

When a customer requests the 'check', which response is most suitable?

Accepted Answer

Certainly, I'll bring you the bill right away.

Answer

Sure, just give me a moment.

Answer

I'll get it when I can.

Answer

It's over on that counter.

Question 62

What is the acronym 'VAT' commonly used for on restaurant bills?

Accepted Answer

Value Added Tax

Answer

Variable Added Tax

Answer

Various Added Tax

Answer

Value and Tax

Question 63

When a customer asks for a 'doggy bag', what is their intention?

Accepted Answer

They wish to take leftover food home with them.

Answer

They want to order takeout for later consumption.

Answer

They are requesting a discount on their meal.

Answer

They want a bag specifically for their pet.