Terminvereinbarung und Rechnungsstellung im zahnmedizinischen Bereich lernen

Question 1

Welche der folgenden Phrasen wird verwendet, um einem Patienten einen anderen Termin anzubieten?

Accepted Answer

Wie wäre es mit nächstem Dienstag um 10 Uhr?

Answer

Der von Ihnen gewünschte Termin ist leider nicht verfügbar.

Answer

Bitte rufen Sie später erneut an, um einen neuen Termin zu vereinbaren.

Answer

Der Arzt ist an diesem Tag nicht in der Praxis.

Question 2

Welche der folgenden Formulierungen ist eine höfliche Anfrage nach einem Termin?

Accepted Answer

Könnten Sie mir bitte einen Termin anbieten?

Answer

Wann haben Sie denn einen Termin frei?

Answer

Ich brauche sofort einen Termin!

Answer

Ich möchte einen Termin!

Question 3

Welche der folgenden Informationen ist für eine Terminvereinbarung unerheblich?

Accepted Answer

Lieblingsfarbe des Patienten

Answer

Datum und Uhrzeit

Answer

Grund des Termins

Answer

Name des Patienten

Question 4

Wie lautet die korrekte Anrede in einer E-Mail zur Terminbestätigung?

Accepted Answer

Sehr geehrte/r Frau/Herr [Nachname]

Answer

Hallo [Vorname]

Answer

Liebe/r Patient/Patientin

Answer

Hey [Spitzname]

Question 5

Welche Angaben müssen auf einer Rechnung enthalten sein?

Accepted Answer

Alle genannten Angaben

Answer

Name und Anschrift des Zahnarztes

Answer

Name und Anschrift des Patienten

Answer

Datum der Behandlung

Question 6

Welcher Satz ist eine höfliche Erinnerung an eine offene Rechnung?

Accepted Answer

Wir möchten Sie höflich daran erinnern, dass Ihre Rechnung noch nicht beglichen wurde.

Answer

Ihre Rechnung ist überfällig. Bitte überweisen Sie den Betrag umgehend.

Answer

Bitte begleichen Sie Ihre Rechnung innerhalb der nächsten 7 Tage!

Answer

Wir fordern Sie auf, Ihre Rechnung sofort zu bezahlen.

Question 7

Welche Angabe der Uhrzeit ist für einen Termin korrekt?

Accepted Answer

Um 9:30 Uhr

Answer

Um halb zehn

Answer

Viertel nach neun

Answer

Zehn Uhr dreißig

Question 8

Welche Informationen sind für die korrekte Erstellung einer Rechnung notwendig?

Accepted Answer

Alle genannten Informationen

Answer

Leistungsbeschreibung

Answer

Preise

Answer

Zahlungsmodalitäten

Question 9

What is the primary purpose of a dental invoice?

Accepted Answer

To provide a detailed breakdown of services and charges

Answer

To request payment from the patient

Answer

To record the patient's medical history

Answer

To schedule future appointments

Question 10

Welche der folgenden Angaben ist für eine Rechnung nicht zwingend erforderlich?

Accepted Answer

Farbe des Firmenlogos

Answer

Kundendaten (Name, Adresse)

Answer

Rechnungsnummer

Answer

Datum der Rechnungsstellung

Question 11

Welche der folgenden Zahlungsmethoden wird in einer Zahnarztpraxis in der Regel NICHT akzeptiert?

Accepted Answer

Tauschhandel

Answer

Bargeld

Answer

Kreditkarte

Answer

Überweisung

Question 12

Welche Behandlung darf laut Gebührenordnung für Zahnärzte (GOZ) nicht auf einer Privatrechnung aufgeführt werden?

Accepted Answer

Kassenleistungen

Answer

Kronen

Answer

Implantate

Answer

Füllungen

Question 13

Which of the following is NOT typically included in a dental invoice?

Accepted Answer

Dentist's signature

Answer

Patient name and address

Answer

Date of service

Answer

Description of services rendered

Question 14

Which of the following payment methods is typically NOT accepted at a dental clinic?

Accepted Answer

Cryptocurrency

Answer

Cash

Answer

Credit card

Answer

Bank transfer

Question 15

What is the appropriate action to take if a patient requests to reschedule their appointment?

Accepted Answer

Offer alternative time slots

Answer

Cancel the appointment outright

Answer

Charge a rescheduling fee

Answer

Advise the patient to walk-in without an appointment

Question 16

Which of the following is NOT a common reason for patients to cancel an appointment?

Accepted Answer

Receiving a better offer from another clinic

Answer

Illness

Answer

Work conflict

Answer

Change of plans

Question 17

When dealing with overdue invoices, which approach is considered professional and polite?

Accepted Answer

Sending a courteous email reminder with clear payment details and a request for a response

Answer

Sending a forceful email demanding immediate payment

Answer

Calling the client multiple times a day and leaving several voicemails

Answer

Ignoring the overdue invoice and expecting the client to remember to pay

Question 18

Welche der folgenden Formulierungen ist korrekt, um einen Termin für einen neuen Patienten zu vereinbaren?

Accepted Answer

I'd like to book an appointment for a new patient.

Answer

I'm sorry, I don't speak English.

Answer

Can I have your insurance information?

Answer

What is your preferred method of payment?

Question 19

Welcher Begriff passt nicht in die folgende Reihe: Rechnung, Termin, Patient, Behandlung?

Accepted Answer

Ausstattung

Answer

Rechnung

Answer

Termin

Answer

Patient

Question 20

Welche der folgenden Formulierungen ist eine höfliche Art, einen Patienten um die Begleichung seiner Rechnung zu bitten?

Accepted Answer

Könnten Sie bitte Ihre Rechnung begleichen?

Answer

Wann können Sie bezahlen?

Answer

Ihre Rechnung ist jetzt fällig.

Answer

Es tut mir leid, aber ich muss Sie bitten, Ihre Rechnung zu bezahlen.

Question 21

Welche Maßnahmen können helfen, Missverständnisse bei der Terminvereinbarung zu vermeiden?

Accepted Answer

Alle oben genannten Maßnahmen

Answer

Wiederholen der Termindetails nach der Besprechung mit dem Patienten

Answer

Langsames und deutliches Sprechen

Answer

Verwenden einer Terminvereinbarungssoftware

Question 22

Was ist der Hauptunterschied zwischen einer Rechnung und einer Quittung?

Accepted Answer

Eine Rechnung ist ein Dokument, das die erbrachten Leistungen auflistet, während eine Quittung ein Dokument ist, das den Zahlungseingang bestätigt.

Answer

Eine Rechnung ist ein Dokument, das den Zahlungseingang bestätigt, während eine Quittung ein Dokument ist, das die erbrachten Leistungen auflistet.

Answer

Eine Rechnung und eine Quittung sind dasselbe.

Answer

Es gibt keinen Unterschied zwischen einer Rechnung und einer Quittung.

Question 23

Welche Zahlungsarten werden in einer Zahnarztpraxis in der Regel akzeptiert?

Accepted Answer

Alle oben genannten Zahlungsarten

Answer

Bargeld, Kreditkarte, Debitkarte

Answer

Überweisung, Lastschrift, PayPal

Answer

Ratenzahlung, Krankenversicherung, Barzahlung

Question 24

Welche der folgenden Aussagen zur Rechnungsstellung ist nicht korrekt?

Accepted Answer

Die Rechnung sollte sofort verschickt werden.

Answer

Die Rechnung sollte übersichtlich und leicht verständlich sein.

Answer

Die Rechnung sollte alle relevanten Informationen enthalten.

Answer

Die Rechnung kann in elektronischer Form verschickt werden.

Question 25

When explaining treatment costs to a patient, which phrase is commonly used?

Accepted Answer

The total cost of your treatment is approximately...

Answer

You need to pay for the treatment in advance.

Answer

The treatment costs are included in the appointment price.

Answer

I'm not sure how much the treatment will cost.

Question 26

Wie formulieren Sie eine Terminvereinbarung für einen neuen Patienten?

Accepted Answer

Ich möchte einen Termin für einen neuen Patienten vereinbaren.

Answer

Ich habe einen Termin für einen bestehenden Patienten.

Answer

Ich möchte eine Rechnung erstellen.

Question 27

Welche Informationen benötigen Sie unbedingt, um einen Termin zu vereinbaren?

Accepted Answer

Name, Telefonnummer, Grund des Termins

Answer

Name, vollständige Adresse, E-Mail-Adresse

Answer

Geburtsdatum, Versicherungsinformationen, vollständige Krankengeschichte

Question 28

Welche Angaben sind auf einer Rechnung unbedingt erforderlich?

Accepted Answer

Name des Patienten, Datum der Leistung, Beschreibung der Leistung, Preis, Gesamtbetrag

Answer

Name des Arztes, Adresse des Arztes, Telefonnummer des Arztes

Answer

Name der Versicherung des Patienten, Versicherungsnummer des Patienten, Betrag der Selbstbeteiligung

Question 29

Wie erstellen Sie eine Rechnung für einen Patienten?

Accepted Answer

Ich nutze unsere Praxissoftware, um die Rechnung zu erstellen.

Answer

Ich erstelle die Rechnung in Excel.

Answer

Ich schreibe die Rechnung handschriftlich.

Question 30

Wie verfolgen Sie den Status von Rechnungen?

Accepted Answer

Ich verwende unsere Praxissoftware, um den Status von Rechnungen zu verfolgen.

Answer

Ich verwende eine Tabelle in Excel.

Answer

Ich notiere den Status von Rechnungen auf einem Blatt Papier.

Question 31

Welche Angaben müssen in einem Mahnschreiben enthalten sein?

Accepted Answer

Rechnungsnummer, Rechnungsdatum, fälliger Betrag, Zahlungsfrist

Answer

Name des Patienten, Adresse des Patienten, Telefonnummer des Patienten

Answer

Name des Arztes, Adresse des Arztes, Telefonnummer des Arztes

Question 32

Which phrase is used to cancel an appointment?

Accepted Answer

I'm afraid I have to cancel my appointment.

Answer

I need to reschedule my appointment.

Answer

I'd like to schedule an appointment.

Answer

Can you please confirm my appointment?

Question 33

Which sentence is used to create an invoice?

Accepted Answer

Please find attached the invoice for your recent dental work.

Answer

Thank you for your payment.

Answer

I will send you a bill for the services rendered.

Question 34

Which phrase is used to request early payment from a customer?

Accepted Answer

We would appreciate an early settlement of your account.

Answer

Please pay your invoice promptly.

Answer

Thank you for your payment.

Question 35

How do you confirm a scheduled appointment?

Accepted Answer

Your appointment is confirmed for [Date] at [Time].

Answer

Please arrive on time for your appointment.

Answer

I will send you a confirmation email.

Question 36

Which sentence is used to inform a customer about additional charges?

Accepted Answer

There will be an additional charge of [Amount] for the extra services provided.

Answer

The total cost of your treatment is [Amount].

Answer

Your invoice includes all applicable charges.

Question 37

How do you request an advance payment from a customer?

Accepted Answer

We require a deposit of [Amount] prior to your appointment.

Answer

We accept all major credit cards.

Answer

Please bring payment in full on the day of your appointment.

Question 38

Which phrase is used to ask a customer to bring their insurance information?

Accepted Answer

Please bring your insurance information with you to your appointment.

Answer

We require a copy of your insurance card.

Answer

Your insurance company will be billed directly.

Question 39

How do you apologize for rescheduling an appointment?

Accepted Answer

We apologize for the inconvenience caused by the rescheduling of your appointment.

Answer

Your appointment has been rescheduled to [Date] at [Time].

Answer

Please confirm your new appointment time.

Question 40

In English, the corresponding term for "Rechnung" is:

Accepted Answer

Invoice

Answer

Statement

Answer

Receipt

Answer

Bill

Question 41

What does the abbreviation "PPO" represent in the context of dental insurance?

Accepted Answer

Preferred Provider Organization

Answer

Premium Provider Option

Answer

Progressive Provider Organization

Answer

Primary Provider Organization

Question 42

What is the primary purpose of a treatment plan?

Accepted Answer

To provide an overview of the recommended dental procedures and their estimated costs.

Answer

To serve as a binding contract between the patient and the dental practice.

Answer

To document the patient's complete dental history.

Answer

To assist the dentist in making an accurate diagnosis.

Question 43

Which of the following phrases is used to politely request an appointment for a dental check-up?

Accepted Answer

I would like to request an appointment for a check-up, please.

Answer

I need to schedule a cleaning.

Answer

Can I get a filling?

Question 44

How do you professionally convey that an appointment slot is available at a specific time?

Accepted Answer

We have an appointment available at 10 am on Friday, would that suit you?

Answer

You can come in anytime.

Answer

The doctor is fully booked.

Question 45

Which of the following items must be included in a dental invoice?

Accepted Answer

A detailed description of the treatment provided and the associated costs.

Answer

The dentist's personal notes

Answer

The patient's insurance information

Answer

The patient's complete medical history

Question 46

How do you politely remind a patient about an outstanding invoice?

Accepted Answer

Dear [Patient Name], I'm writing to remind you about the outstanding invoice for your recent dental treatment.

Answer

Please pay your bill immediately.

Answer

Your invoice is overdue. Please settle it promptly.

Question 47

What is the primary function of a payment reminder?

Accepted Answer

To inform the patient about an unpaid invoice and request payment.

Answer

To request an appointment

Answer

To update patient records

Answer

To confirm payment

Question 48

Which of the following payment methods are commonly accepted in dental clinics?

Accepted Answer

Cash, credit card, debit card, and dental insurance

Answer

Cryptocurrency

Answer

Barter

Answer

Gift cards

Question 49

How should you professionally handle a patient who disputes an invoice?

Accepted Answer

Listen attentively, verify the charges, and provide a solution if appropriate.

Answer

Argue with the patient to prove them wrong.

Answer

Ignore the patient's concerns and insist on payment.

Question 50

What is an appropriate response when a patient asks for a discount on their invoice?

Accepted Answer

Let me discuss it with the dentist and get back to you.

Answer

Why are you asking for a discount?

Answer

You can pay in installments.

Answer

We don't offer discounts.

Question 51

Which of the following is an essential element of effective communication in appointment scheduling?

Accepted Answer

Using clear, concise, and respectful language

Answer

Interrupting the patient

Answer

Speaking loudly

Answer

Using technical jargon

Question 52

Why is it crucial to maintain accurate patient records in relation to invoicing?

Accepted Answer

It ensures accurate billing, reduces errors, and supports efficient patient care.

Answer

It helps in marketing campaigns

Answer

It improves patient satisfaction

Question 53

Which of the following is a polite way to ask a patient if they would like to make an appointment?

Accepted Answer

Would you like to make an appointment?

Answer

Can you make an appointment?

Answer

Will you make an appointment?

Answer

Do you need an appointment?

Question 54

What is the English translation of the German word "Termin"?

Accepted Answer

Appointment

Answer

Time

Answer

Schedule

Answer

Date

Question 55

When confirming an appointment with a patient over the phone, how should you phrase the request?

Accepted Answer

Please confirm your appointment

Answer

Confirm appointment, please

Answer

Confirm your appointment, please

Answer

Please confirm appointment,

Question 56

Which of the following is typically included on a dental invoice?

Accepted Answer

Date, invoice number, patient details, list of services, total amount

Answer

Patient name, appointment date, payment details

Answer

Insurance provider information, policy number

Answer

Company logo, address, contact information

Question 57

What is the purpose of a proforma invoice?

Accepted Answer

To provide an estimate of charges before services are rendered

Answer

To track expenses and income

Answer

To request payment for services rendered

Answer

To confirm the final amount due

Question 58

Which of the following is NOT a common payment method accepted in dental practices?

Accepted Answer

Barter

Answer

Cash

Answer

Credit card

Answer

Insurance

Question 59

What is the English equivalent of the German term "Zahlungsfrist"?

Accepted Answer

Payment terms

Answer

Due date

Answer

Invoice number

Answer

Total amount

Question 60

Why is it important to follow up on unpaid invoices in a timely manner?

Accepted Answer

To ensure timely payment, maintain customer relationships, and prevent overdue accounts

Answer

To avoid legal consequences

Answer

To generate additional revenue