Englische Schriftkommunikation für Zahnmedizinische Fachangestellte: Online-Quiz

Question 1

Welche der folgenden Anreden ist für eine förmliche E-Mail an einen Kollegen angemessen?

Accepted Answer

Sehr geehrte/r [Nachname des Kollegen],

Answer

Hi [Name des Kollegen],

Answer

Hallo,

Answer

Hey, [Spitzname des Kollegen],

Question 2

Welchen Zweck erfüllt eine Betreffzeile in einer E-Mail?

Accepted Answer

Eine kurze Zusammenfassung des E-Mail-Inhalts zu liefern

Answer

Die Aufmerksamkeit des Empfängers zu erregen

Answer

Den Namen des Absenders anzugeben

Answer

Keinen der oben genannten Zwecke

Question 3

Welche der folgenden Angaben ist KEINE gängige Art eines schriftlichen Dokuments im Geschäftsumfeld?

Accepted Answer

Blogbeitrag

Answer

E-Mail

Answer

Brief

Answer

Angebot

Question 4

Was ist ein Beispiel für ein kopulatives Verb?

Accepted Answer

Ist

Answer

Laufen

Answer

Essen

Answer

Singen

Question 5

Welches Satzzeichen wird verwendet, um einen Satzteil einzuleiten, der zusätzliche Informationen liefert, aber nicht unbedingt notwendig ist?

Accepted Answer

Komma

Answer

Punkt

Answer

Semikolon

Answer

Doppelpunkt

Question 6

Welches der folgenden Wörter bedeutet "terminieren"?

Accepted Answer

beenden

Answer

vereinbaren

Answer

verschieben

Answer

planen

Question 7

Welches Feld in einer E-Mail-Nachricht enthält die Adresse des Empfängers?

Accepted Answer

An:

Answer

Von:

Answer

Betreff:

Answer

CC:

Question 8

Welche der folgenden Wortgruppen ist die korrekte englische Übersetzung für "Behandlungsstuhl"?

Accepted Answer

Treatment Chair

Answer

Bed Chair

Answer

Examination Chair

Answer

Operation Chair

Question 9

Welches Satzzeichen wird verwendet, um eine Aufzählung von Elementen zu trennen?

Accepted Answer

Komma

Answer

Semikolon

Answer

Doppelpunkt

Answer

Bindestrich

Question 10

Welches Satzzeichen kennzeichnet den Beginn eines direkten Zitats im Englischen?

Accepted Answer

Doppelpunkt (:),

Answer

Komma (,)

Answer

Semikolon (;)

Answer

Punkt (.)

Question 11

Wie lautet die übliche Anrede in einem formalen englischen Geschäftsbrief?

Accepted Answer

Sehr geehrte/r [Name]

Answer

Hallo [Name]

Answer

Liebe/r [Name]

Answer

Grüß Gott

Question 12

Welches Wort vervollständigt die Lücke: The patient's main _______ is a toothache.

Accepted Answer

complaint

Answer

argument

Answer

dispute

Answer

discussion

Question 13

Welcher Schritt ist der erste beim Verfassen einer E-Mail?

Accepted Answer

Formulierung der Betreffzeile

Answer

Verfassen des Textes

Answer

Formulierung der Anrede

Answer

Festlegung der Grußformel

Question 14

Was bedeutet die Abkürzung "cc" in einer E-Mail?

Accepted Answer

Carbon Copy

Answer

Confidential Copy

Answer

Courtesy Copy

Answer

Copied Copy

Question 15

A cover letter serves primarily to:

Accepted Answer

Introduce yourself and explain your reasons for writing

Answer

Provide detailed information about your qualifications

Answer

Request an interview

Answer

Thank the recipient for their time

Question 16

A formal email typically does NOT include:

Accepted Answer

Emojis

Answer

A subject line

Answer

A salutation

Answer

Body paragraphs

Question 17

When writing a letter to a patient, it is recommended to:

Accepted Answer

Provide clear instructions and avoid technical language

Answer

Use medical terminology that the patient may not understand

Answer

Include personal opinions and judgments

Answer

Write in a very formal style

Question 18

When writing a patient letter, it is essential to use:

Accepted Answer

Formal language and appropriate tone

Answer

Personal anecdotes and informal language

Answer

Technical jargon and abbreviations

Answer

Handwritten notes instead of typed letters

Question 19

Which of the following is NOT a key aspect of cultural sensitivity in dental written communication?

Accepted Answer

Including excessive personal information

Answer

Using appropriate language and avoiding stereotypes

Answer

Considering the patient's cultural background and beliefs

Answer

Respecting the patient's privacy and confidentiality

Question 20

Welcher der folgenden Sätze ist eine korrekte Anrede in einem formellen Brief auf Englisch?

Accepted Answer

Dear Mr./Ms. [Nachname]

Answer

Hallo zusammen,

Answer

Hallo [Nachname],

Answer

My name is [Ihr Name].

Question 21

Welches Element gehört nicht in ein professionelles E-Mail-Schreiben?

Accepted Answer

Emojis

Answer

Verabschiedung

Answer

Anrede

Answer

Betreffzeile

Question 22

Welche der folgenden Formulierungen ist im zahnmedizinischen Kontext eine höfliche Anfrage?

Accepted Answer

Könnten Sie mir bitte weitere Auskunft zum geplanten Eingriff geben?

Answer

Wann ist der nächste Termin?

Answer

Ich brauche mehr Informationen. Sagen Sie es mir einfach.

Question 23

Welches Zeichen kennzeichnet eine Abkürzung in einem englischen Text?

Accepted Answer

.

Answer

:

Answer

;

Answer

,

Question 24

Welche Schreibweise ist im britischen Englisch für das Wort "Patient" korrekt?

Accepted Answer

Patient

Answer

Pashent

Answer

Patiant

Answer

Paient

Question 25

Welche der folgenden Aussagen beschreibt korrekt die englische Zeitform "Present Perfect"?

Accepted Answer

Sie drückt abgeschlossene Handlungen aus, die eine Verbindung zur Gegenwart haben.

Answer

Sie drückt zukünftige Handlungen aus.

Question 26

Welcher Begriff bezeichnet eine schriftliche Mitteilung, die an eine Einzelperson oder Gruppe gesendet wird, um sie über etwas zu informieren?

Accepted Answer

Rundschreiben

Answer

Antrag

Answer

Stellungnahme

Answer

Protokoll

Question 27

Welche der folgenden Äußerungen ist ein Beispiel für Small Talk, der typischerweise zu Beginn eines Geschäftstreffens oder -telefonats geführt wird?

Accepted Answer

Das Wetter ist heute angenehm.

Answer

Ich habe eine Frage zum Behandlungsplan.

Answer

Sind Sie nächste Woche verfügbar?

Answer

Ich habe den letzten Quartalsbericht gelesen.

Question 28

Welches Satzzeichen wird am Satzende einer direkten Frage verwendet?

Accepted Answer

?

Answer

,

Answer

.

Answer

!

Question 29

Was ist der Zweck eines Absatzes in einem schriftlichen Dokument?

Accepted Answer

Einen zusammenhängenden Gedankengang auszudrücken.

Answer

Einen Abschnitt vom anderen zu trennen.

Answer

Die Aufmerksamkeit des Lesers zu erregen.

Answer

Eine Liste von Informationen bereitzustellen.

Question 30

Which sentence beginning is used in formal letters in English?

Accepted Answer

Dear Mr./Ms. [Last Name],

Answer

Hey there,

Answer

Hello everyone,

Question 31

Which sentence is written in the passive voice?

Accepted Answer

The letter was written by the secretary.

Answer

The secretary wrote the letter.

Answer

The secretary writes the letter.

Answer

The letter is written by the secretary.

Question 32

What is the purpose of a cover letter?

Accepted Answer

To introduce yourself and highlight relevant skills for a job application.

Answer

To confirm receipt of a job application.

Answer

To provide detailed information about the job application process.

Question 33

Which punctuation mark is used to start a list?

Accepted Answer

Colon

Answer

Comma

Answer

Semicolon

Answer

Period

Question 34

Which of these is a polite request?

Accepted Answer

Could you please send me the documents?

Answer

Send me the documents.

Answer

I need the documents.

Question 35

Which format should be used for a formal email?

Accepted Answer

Standard format (sender, receiver, subject, date)

Answer

Subject and message only

Answer

Message only

Question 36

Which sentence uses the correct tense to describe a past dental procedure?

Accepted Answer

The patient had a root canal last week.

Answer

The patient has a root canal last week.

Answer

The patient is having a root canal last week.

Answer

The patient will have a root canal last week.

Question 37

Which phrase is most appropriate to use when requesting a dental appointment in a formal letter?

Accepted Answer

I would like to schedule an appointment.

Answer

I need to see the dentist.

Answer

Can I book an appointment?

Answer

I'm looking for a dentist.

Question 38

What is the correct spelling of 'toothache' in English?

Accepted Answer

toothache

Answer

tootache

Answer

tothache

Answer

toothake

Question 39

In a formal letter, where should the date be placed?

Accepted Answer

Top right corner

Answer

Bottom left corner

Answer

Below the closing

Answer

Center of the page

Question 40

Which of the following is NOT a common type of dental appointment?

Accepted Answer

Dental photography

Answer

Teeth cleaning

Answer

Check-up

Answer

Filling

Question 41

When addressing a patient formally in a letter, what should you use instead of their first name?

Accepted Answer

Mr./Ms./Mrs. + Last name

Answer

Dear + First name

Answer

Dear Patient

Answer

Patient + Last name

Question 42

What's the most suitable subject line for an email confirming a patient's appointment?

Accepted Answer

Appointment Confirmation

Answer

See you soon!

Answer

Dental Appointment

Answer

Your Appointment

Question 43

Which sentence uses the correct punctuation for a formal letter?

Accepted Answer

We look forward to seeing you at your next appointment.

Answer

We look forward to seeing you at your next appointment...

Answer

We look forward to seeing you at your next appointment!

Question 44

What's the most appropriate greeting for a formal business email?

Accepted Answer

Dear Mr./Ms. [Last Name],

Answer

To whom it may concern,

Answer

Hi there,

Answer

Hey [Name],

Question 45

Which sentence uses the correct tense to describe a past dental procedure?

Accepted Answer

The patient had a root canal yesterday.

Answer

The patient is having a root canal yesterday.

Answer

The patient has a root canal yesterday.

Answer

The patient will have a root canal yesterday.

Question 46

In a dental appointment reminder email, how can you best convey urgency?

Accepted Answer

Please confirm your appointment by [date] to avoid cancellation.

Answer

Don't forget your appointment!

Answer

You might want to confirm your appointment soon.

Question 47

What's the main purpose of a subject line in an email?

Accepted Answer

To briefly summarize the email's content.

Answer

To express the sender's feelings.

Answer

To greet the recipient.

Answer

To provide contact information.

Question 48

When writing a complaint letter to a dental supplier, what tone should you use?

Accepted Answer

Professional and assertive.

Answer

Informal and casual.

Answer

Aggressive and demanding.

Answer

Apologetic and submissive.

Question 49

Which of the following is a common error in English grammar?

Accepted Answer

Using the wrong verb tense.

Answer

Using too many adjectives.

Answer

Using too many contractions.

Answer

Using too much humor.

Question 50

What is the most important aspect to consider when writing a patient information sheet?

Accepted Answer

Clarity and easy comprehension.

Answer

Artistic design and layout.

Answer

Use of technical jargon.

Answer

Length and detail.

Question 51

Which of the following is NOT a common type of written communication used in a dental practice?

Accepted Answer

Poetry

Answer

Patient information brochures

Answer

Appointment confirmation emails

Answer

Letters to insurance companies

Question 52

Which of the following is the most appropriate salutation for a formal business letter in English?

Accepted Answer

Dear Mr./Ms. [Last Name]

Answer

Greetings

Answer

Hi [First Name]

Answer

To whom it may concern

Question 53

What is the correct way to write the date in a formal English letter?

Accepted Answer

Day Month Year (e.g., 15 June 2023)

Answer

Day/Month/Year (e.g., 15/06/2023)

Answer

Year Month Day (e.g., 2023 June 15)

Answer

Month Day Year (e.g., June 15, 2023)

Question 54

Which of the following is NOT a typical section found in a formal business letter?

Accepted Answer

Personal Interests

Answer

Body

Answer

Closing

Answer

Introduction

Question 55

What is the purpose of a subject line in an email?

Accepted Answer

To briefly inform the recipient about the email's content

Answer

To add a personal touch to the email

Answer

To express gratitude to the recipient

Question 56

Which of the following is an appropriate closing for a professional email?

Accepted Answer

Sincerely

Answer

Best

Answer

Love

Question 57

You are writing a letter to a patient explaining their dental treatment plan. Which tone should you use?

Accepted Answer

Professional and informative

Answer

Persuasive and promotional

Answer

Formal and technical

Answer

Casual and friendly

Question 58

Which of the following is an example of a dental-specific term you might use in a letter to a patient?

Accepted Answer

Prophylaxis

Answer

Sincerely

Answer

Regards

Answer

Appointment

Question 59

You are writing an email to a dental supplier requesting a price quote. What should you include in the email?

Accepted Answer

Specific details about the products you need

Answer

Your personal address

Answer

Your personal opinions on the supplier

Answer

Information about your competitors

Question 60

Which of the following is a common grammatical error to avoid in written English?

Accepted Answer

Incorrect use of articles (a, an, the)

Answer

Expressing personal opinions

Answer

Using colorful language

Answer

Using slang

Question 61

Before sending a formal letter or email, what is a crucial step to ensure accuracy and professionalism?

Accepted Answer

Proofreading and editing

Answer

Using a thesaurus to find more sophisticated words

Answer

Adding a personal touch

Answer

Asking a friend for feedback