Informationen geben auf Englisch für Köche und Köchinnen

Question 1

Which combination of body language and tone of voice would be most suitable for making a positive first impression on customers?

Accepted Answer

Relaxed body language, friendly facial expressions, and a warm tone

Answer

Direct eye contact, upright posture, and a monotonous tone

Answer

Crossed arms, averted gaze, and a loud voice

Question 2

Which proactive strategy is most effective for dealing with difficult or demanding customers?

Accepted Answer

Listening attentively and showing empathy for their concerns

Answer

Ignoring their requests

Answer

Cutting them off while they're speaking

Answer

Arguing with them to prove they're wrong

Question 3

Welche der folgenden Cocktailvarianten wird aus Gin, Wermut und Bitter hergestellt?

Accepted Answer

Martini

Answer

Aperitif

Answer

Digestif

Answer

Margarita

Question 4

A customer complains that their steak is overcooked. How should you respond professionally?

Accepted Answer

I understand. I'll have the kitchen prepare a new steak for you right away.

Answer

I'm sorry, but that's how we cook our steaks here.

Answer

I'll get the manager.

Answer

You should have told me earlier.

Question 5

Wie würdest du einem Gast empfehlen, ein Steak zu bestellen, wenn er es medium-rare gebraten möchte?

Accepted Answer

medium-rare

Answer

rare

Answer

medium

Answer

well-done

Question 6

Mit welchem Wort würdest du einem Gast klarmachen, dass das Gericht scharf ist?

Accepted Answer

scharf

Answer

heiß

Answer

warm

Answer

mild

Question 7

Welches Wort würdest du benutzen, um einem Gast klarzumachen, dass das Gericht mit selbstgemachten Pommes Frites serviert wird?

Accepted Answer

hausgemacht

Answer

frisch geschnitten

Answer

knusprig

Answer

goldbraun

Question 8

How do you politely inquire about a guest's dietary preferences?

Accepted Answer

Do you have any dietary restrictions or allergies?

Answer

What type of cuisine do you favor?

Answer

Are you seeking anything specific today?

Answer

When may I take your order?

Question 9

How would you translate the term 'medium rare' when describing the doneness of a steak?

Accepted Answer

Partially cooked

Answer

Slightly cooked

Answer

Halfway cooked

Answer

Well cooked

Question 10

Which response is most appropriate when a guest asks for a recommendation?

Accepted Answer

I'll be delighted to suggest options based on your preferences.

Answer

I'm sorry, I can't make recommendations.

Answer

I highly suggest our signature dish.

Answer

What do you usually order at restaurants?

Question 11

Which of the following is NOT considered a vital aspect of exceptional customer service?

Accepted Answer

Assuming things about guests

Answer

Being attentive to guests' needs

Answer

Having a thorough knowledge of the menu

Answer

Treating guests with a friendly demeanor

Question 12

How should you greet a guest upon their arrival at the restaurant?

Accepted Answer

Welcome to our restaurant. How may I assist you?

Answer

What would you like to order?

Answer

Hello, are you ready to order?

Answer

Allow me to guide you to your table.

Question 13

What is an effective upselling technique?

Accepted Answer

Suggesting complementary items to enhance the guest's experience

Answer

Recommending a pricier alternative

Answer

Applying pressure to increase the guest's order

Answer

Ignoring the guest's preferences and offering only high-priced items

Question 14

How should you respond to a guest complaint effectively?

Accepted Answer

Apologize and offer a solution promptly

Answer

Dispute the guest's claim to prove they are incorrect

Answer

Ignore the complaint and hope it resolves itself

Answer

Blame the kitchen staff for the mistake

Question 15

Which of these is NOT a type of beverage service?

Accepted Answer

Laundry service

Answer

Aperitifs

Answer

Wine pairing

Answer

Cocktails

Question 16

A customer asks you about a dish you're not familiar with. What's the best way to respond?

Accepted Answer

Excuse yourself and ask a colleague or check with the kitchen for more information.

Answer

Tell the customer you don't know about the dish.

Answer

Guess an answer without checking with the kitchen.

Answer

Tell the customer they should have read the menu more carefully.

Question 17

When asking about dietary restrictions, which phrase is most appropriate and inclusive?

Accepted Answer

Do you have any dietary preferences or allergies?

Answer

Are you allergic to any specific foods?

Answer

What foods do you avoid eating?

Answer

Do you follow a particular diet?

Question 18

When recommending beverages, which factor is crucial to consider?

Accepted Answer

The customer's personal taste and the occasion

Answer

The profitability of the beverage

Answer

The availability of ingredients

Question 19

Which term does NOT describe a cooking method?

Accepted Answer

Savory

Answer

Baked

Answer

Grilled

Answer

Sautéed

Question 20

To enhance customer comprehension of your recommendations, what technique is effective?

Accepted Answer

Repeating key points and summarizing the dish's highlights

Answer

Avoiding eye contact and mumbling

Answer

Speaking rapidly and using complex vocabulary

Question 21

Which action exemplifies suggestive selling?

Accepted Answer

Suggesting a dessert that pairs well with the main course

Answer

Stating the prices of all available options

Answer

Reciting the menu verbatim

Question 22

Why is specific terminology essential when describing dishes on a menu?

Accepted Answer

It creates a vivid mental image and enhances the customer's dining experience

Answer

It simplifies the ordering process

Answer

It makes the menu appear more formal

Question 23

How can you adapt your communication style to different customers?

Accepted Answer

Use formal or informal language appropriate to the situation

Answer

Speak loudly and clearly to ensure everyone can hear

Answer

Use the same tone and language with all customers

Question 24

When handling customer complaints, what is the most effective approach?

Accepted Answer

Listen attentively, acknowledge the concern, and offer a solution

Answer

Argue with the customer to prove them wrong

Answer

Dismiss the complaint as unimportant

Question 25

Which aspect is vital for establishing a successful service interaction?

Accepted Answer

Building a friendly and welcoming rapport with the customer

Answer

Ignoring the customer's questions and requests

Answer

Memorizing every item on the menu

Answer

Quickly taking the customer's order

Question 26

How can you demonstrate professionalism in your interactions with customers?

Accepted Answer

Maintain eye contact, smile, and use appropriate body language

Answer

Use slang and casual language

Answer

Wear casual and revealing clothing

Question 27

Which of the following methods is NOT used to provide information about dishes to customers?

Accepted Answer

Body language

Answer

Written communication (e.g., menus)

Answer

Verbal communication (e.g., speaking)

Answer

Visual aids (e.g., photos, videos)

Question 28

When providing information about a dish, which factor should be considered first?

Accepted Answer

The customer's preferences and dietary restrictions

Answer

The time of day

Answer

The restaurant's atmosphere

Answer

The weather

Question 29

Which of the following is a recommended technique for upselling effectively?

Accepted Answer

Suggesting complementary items that enhance the customer's dining experience

Answer

Ignoring the customer's needs and preferences

Answer

Pressuring the customer to purchase additional items

Answer

Offering discounts on unrelated items

Question 30

What is an essential element of providing excellent customer service?

Accepted Answer

Being attentive and responsive to customer needs

Answer

Being assertive and demanding

Answer

Being overly talkative and interrupting customers

Answer

Being judgmental and dismissive of customer concerns

Question 31

Which of the following is an advantage of using visual aids when providing information about dishes?

Accepted Answer

They can enhance customer understanding and engagement

Answer

They are always completely accurate

Answer

They are quick and easy to create

Answer

They can replace verbal communication entirely

Question 32

What is the primary purpose of providing information about beverages to customers?

Accepted Answer

To assist customers in making informed choices that meet their preferences

Answer

To fill time while waiting for food

Answer

To impress customers with extensive beverage knowledge

Answer

To increase beverage sales revenue

Question 33

Which of the following is NOT considered a type of beverage?

Accepted Answer

Food items

Answer

Non-alcoholic beverages (e.g., juice, soda)

Answer

Hot beverages (e.g., coffee, tea)

Answer

Alcoholic beverages (e.g., beer, wine)

Question 34

Why is it essential to convey information about dishes and beverages clearly and concisely?

Accepted Answer

It enables customers to comprehend and make well-informed decisions

Answer

It saves time and effort

Answer

It makes the server appear more professional

Question 35

Which skill is crucial for effective information exchange and can be honed through practice and experience?

Accepted Answer

Communicating effectively, both verbally and non-verbally

Answer

Possessing a photographic memory

Answer

Memorizing all details about every dish on the menu

Answer

Predicting customer thoughts and preferences

Question 36

What is the ultimate objective of providing comprehensive and accurate information to customers?

Accepted Answer

To enhance the customer's overall dining experience and satisfaction

Answer

To receive personal recognition or praise

Answer

To win industry awards or accolades

Answer

To increase sales revenue and profit

Question 37

Which of the following is the most appropriate way to ask a customer about their dietary restrictions?

Accepted Answer

Do you have any allergies or dietary preferences we should be aware of?

Answer

Are there any foods you dislike?

Answer

What can't you eat?

Question 38

When describing the taste of a dish, which of the following is most effective?

Accepted Answer

It has a delightful blend of sweet and savory flavors with a hint of citrus.

Answer

It's not bad.

Answer

It's yummy.

Answer

It's okay.

Question 39

How should you convey information about the ingredients in a dish to a customer?

Accepted Answer

This dish contains wheat, dairy, and eggs. Please let me know if you have any allergies or concerns.

Answer

There's some stuff in it.

Answer

I'm not sure what's in it.

Answer

It's a secret recipe.

Question 40

What is the most suitable way to recommend a dish to a customer?

Accepted Answer

Our chef highly recommends our signature dish, the Grilled Salmon. It's a delectable choice that combines fresh, succulent salmon with a zesty lemon sauce.

Answer

I like this one.

Answer

This one is good.

Question 41

How should you respond to a customer inquiring about the availability of a particular dish?

Accepted Answer

I apologize, but that dish is currently unavailable. May I suggest our equally delicious alternative, the Pan-Seared Chicken?

Answer

We don't have it.

Answer

It's finished.

Question 42

When describing a beverage, what key information should you provide?

Accepted Answer

The type of beverage, its flavor profile, and any unique ingredients or special preparation techniques.

Answer

The temperature of the beverage.

Answer

The color of the beverage.

Question 43

How can you effectively describe the service offered at your establishment?

Accepted Answer

We take pride in delivering exceptional service, ensuring a warm, attentive, and memorable dining experience for each of our valued guests.

Answer

We have good service.

Question 44

What is the primary purpose of providing accurate and clear information to customers?

Accepted Answer

To build trust, enhance customer satisfaction, and create a smooth and enjoyable dining experience.

Answer

To avoid complaints.

Answer

To make customers happy.

Question 45

What is the cornerstone of excellent customer service in the hospitality industry?

Accepted Answer

Anticipating and fulfilling the needs of customers while consistently surpassing their expectations.

Answer

Never making mistakes.

Answer

Always being right.

Question 46

How would you convey the daily special to a guest effectively?

Accepted Answer

I highly recommend today's special, the grilled salmon served with steamed vegetables, for a savory and satisfying meal experience.

Answer

We have a special dish today: grilled salmon with steamed vegetables.

Answer

Today's special is grilled salmon with steamed vegetables, but it's not highly recommended.

Question 47

How should you respond to a guest inquiring about the availability of a beverage?

Accepted Answer

At the moment, we do not have ginger ale in stock, but we have a wide selection of other refreshing beverages available.

Answer

Currently, ginger ale is unavailable.

Answer

Sorry, we are out of ginger ale.

Question 48

Which phrase is most suitable for offering assistance to a guest?

Accepted Answer

May I assist you with anything?

Answer

Is there something you need?

Answer

What do you want?

Answer

You need help?

Question 49

How would you inform a guest about the cooking method of a dish?

Accepted Answer

Our signature steak is grilled to perfection, ensuring a flavorful and juicy experience.

Answer

The steak is cooked well-done.

Answer

We grill our steaks.

Answer

The steak is prepared on the grill.

Question 50

How would you inform a guest about the waiting time for a dish?

Accepted Answer

Kindly note that your main course will take approximately 20 minutes to prepare. We appreciate your patience while our chefs work diligently to ensure the best possible dining experience.

Answer

You will have to wait 20 minutes for your main course.

Answer

Your main course will be ready in 20 minutes.

Question 51

Which of the following phrases is most appropriate for apologizing for a delay?

Accepted Answer

We sincerely apologize for the inconvenience caused by the delay. Your meal will be out shortly. Thank you for your understanding.

Answer

Your meal is delayed, kindly accept our apologies.

Answer

Sorry for the delay.

Question 52

How would you inform a guest about the unavailability of a dish?

Accepted Answer

Regretfully, the duck breast is unavailable today. We apologize for any disappointment this may cause and recommend trying our succulent lamb chops instead.

Answer

No, we don't have duck breast today.

Answer

The duck breast is sold out.

Answer

We don't have duck breast.

Question 53

Which term is the correct English translation for "Speisekarte"?

Accepted Answer

Menu

Answer

Table

Answer

Receipt

Answer

Bill

Question 54

What is the English name for the beverage consisting of espresso and steamed milk?

Accepted Answer

Latte

Answer

Mocha

Answer

Americano

Answer

Cappuccino

Question 55

What is the correct English translation for "Tisch 5"?

Accepted Answer

Table 5

Answer

5th Table

Answer

5 Table

Answer

Table number 5

Question 56

Which expression is used to inform a guest that their meal is ready?

Accepted Answer

Your meal is ready.

Answer

The kitchen is closed.

Answer

Your order is up.

Answer

The food is coming.

Question 57

What is the English term for "Speisesaal"?

Accepted Answer

Dining room

Answer

Bar

Answer

Kitchen

Answer

Terrace

Question 58

Which sentence is a correct description of a dish in English?

Accepted Answer

The steak is grilled to perfection and served with roasted vegetables.

Answer

The steak is very good.

Answer

The steak is cooked rare.

Question 59

What is the English translation for "vegetarisches Gericht"?

Accepted Answer

Vegetarian dish

Answer

Vegan dish

Answer

Meat dish

Answer

Fish dish

Question 60

Which sentence is a proper way to make a recommendation to a guest?

Accepted Answer

I recommend the salmon, it's our chef's specialty.

Answer

You should try the steak.

Answer

I don't know what to recommend.

Answer

The pasta is very popular.