Geschäftsbriefe auf Englisch meistern: Aufbau, Formatierung und Arten

Question 1

Welches ist der primäre Zweck von Anfragen in Geschäftsbriefen?

Accepted Answer

Informationen anfordern

Answer

Eine Bestellung aufgeben

Answer

Eine Reklamation einreichen

Question 2

Was ist eine Anfrage?

Accepted Answer

Ein Brief, in dem der Empfänger um etwas gebeten wird.

Answer

Ein Brief, in dem der Absender dem Empfänger etwas verkauft.

Answer

Ein Brief, in dem der Empfänger über ein Problem informiert wird.

Answer

Ein Brief, in dem der Empfänger an eine Rechnung erinnert wird.

Question 3

Wie erkennt man eine Reklamation in einem Geschäftsbrief?

Accepted Answer

Detaillierte Problembeschreibung

Answer

Informeller Schreibstil

Answer

Ausdruck von Zufriedenheit

Answer

Nur schriftliche Einreichung

Question 4

Which element is typically NOT included in a formal business letter?

Accepted Answer

Emojis

Answer

Salutation

Answer

Closing

Question 5

When writing the subject line of a business letter, it is important to:

Accepted Answer

Keep it concise, informative, and relevant

Answer

Write it in all capital letters

Answer

Use vague and general terms

Answer

Include all possible details

Question 6

Which of the following is an acceptable salutation for a formal business letter addressed to Mr. John Smith?

Accepted Answer

Dear Mr. Smith,

Answer

John Smith,

Answer

Hi John,

Answer

Hello Mr. Smith,

Question 7

When closing a formal business letter, it is customary to use:

Accepted Answer

Sincerely,

Answer

Regards,

Answer

Best,

Answer

Thank you,

Question 8

Which type of business letter is typically used to respond to a request for information?

Accepted Answer

Reply letter

Answer

Inquiry letter

Answer

Complaint letter

Answer

Order letter

Question 9

When writing the body of a business letter, it is important to:

Accepted Answer

Organize ideas into clear and coherent paragraphs

Answer

Use long, rambling sentences

Answer

Include irrelevant information

Answer

Avoid using formal language

Question 10

Which of the following is an example of a common business letter attachment?

Accepted Answer

Invoice

Answer

Personal photograph

Answer

Newspaper article

Answer

Grocery list

Question 11

When addressing the recipient of a business letter, it is important to:

Accepted Answer

Use their correct title and surname

Answer

Avoid using honorifics

Answer

Write their name in all capital letters

Answer

Use their first name only

Question 12

Which of the following is a characteristic of an effective subject line?

Accepted Answer

Actionable and informative

Answer

Unrelated to the content

Answer

Vague and general

Answer

Long and rambling

Question 13

Welcher der folgenden Bestandteile ist **nicht** zwingend in einem Geschäftsbrief auf Englisch enthalten?

Accepted Answer

Anrede in der dritten Person

Answer

Datum

Answer

Briefkopf

Answer

Grußformel

Question 14

Welcher Brieftyp wird verwendet, um eine Anfrage zu stellen?

Accepted Answer

Anfragebrief

Answer

Reklamationsschreiben

Answer

Angebotsbrief

Answer

Auftragsbestätigung

Question 15

Was ist der Hauptzweck eines Angebotsschreibens?

Accepted Answer

Details zu einem Produkt oder einer Dienstleistung und deren Preis anzugeben

Answer

Einen Auftrag zu bestätigen

Answer

Eine Beschwerde über ein Produkt oder eine Dienstleistung einzureichen

Question 16

Welche Formulierung ist eine höfliche Art, eine Anfrage in einem Geschäftsbrief zu stellen?

Accepted Answer

Würden Sie mir bitte die folgenden Informationen zukommen lassen.

Answer

Ich benötige umgehend die folgenden Informationen.

Answer

Senden Sie mir bitte sofort die folgenden Informationen.

Question 17

Welche Funktion hat eine Grußformel in einem Geschäftsbrief?

Accepted Answer

Den Empfänger höflich anzusprechen und eine Beziehung aufzubauen

Answer

Den Zweck des Briefes zusammenzufassen

Answer

Hintergrundinformationen zum Thema des Briefes bereitzustellen

Question 18

Welcher Vorteil der Verwendung von Geschäftsbriefvorlagen ist am wichtigsten?

Accepted Answer

Zeit- und Arbeitsersparnis bei der Erstellung von Briefen

Answer

Verhinderung von Rechtschreib- und Grammatikfehlern

Answer

Gewährleistung der Originalität der Briefe

Question 19

Welche Anrede ist für einen förmlichen Geschäftsbrief an eine unbekannte Person angemessen?

Accepted Answer

Sehr geehrte/r Frau/Herr [Nachname]

Answer

Liebe/r Frau/Herr [Nachname]

Answer

Guten Tag Frau/Herr [Nachname]

Answer

Hallo Frau/Herr [Nachname]

Question 20

Welcher Abschnitt eines Geschäftsbriefes fasst den wesentlichen Inhalt zusammen?

Accepted Answer

Betreff

Answer

Absenderadresse

Answer

Datum

Answer

Anrede

Question 21

Welche Schriftart wird in Geschäftsbriefen üblicherweise verwendet?

Accepted Answer

Times New Roman oder Arial

Answer

Calibri

Answer

Comic Sans MS

Answer

Courier New

Question 22

Welcher Teil des Geschäftsbriefes enthält die ausführliche Darstellung des Anliegens?

Accepted Answer

Textkörper

Answer

Anrede

Answer

Schlussformel

Answer

Betreff

Question 23

Welche Formulierung eignet sich für die Einleitung eines Anfrageschreibens?

Accepted Answer

Wir möchten nähere Informationen zu Ihrer Produktpalette anfordern.

Answer

Wir sind mit der Qualität Ihres Produkts unzufrieden.

Answer

Wir fordern die Lieferung von 100 Einheiten Ihres Produkts an.

Question 24

Wie lautet die höflichste und angemessenste Anrede für einen Geschäftsbrief, wenn der Empfänger unbekannt ist?

Accepted Answer

Sehr geehrte Damen und Herren

Answer

Guten Tag

Answer

Hallo

Answer

Sehr geehrter/Sehr geehrte

Question 25

Welcher der folgenden Sätze ist ein klarer und informativer Betreff für einen Geschäftsbrief, in dem eine Preisanfrage gestellt wird?

Accepted Answer

Anfrage zu den Preisen für Bürobedarf

Answer

Bestätigung von Auftrag XYZ

Answer

Reklamation wegen beschädigter Ware

Answer

Ich möchte mich bewerben

Question 26

Welche der folgenden Informationen **sollte nicht** in die Kopfzeile eines Geschäftsbriefes aufgenommen werden?

Accepted Answer

Persönliche Telefonnummer

Answer

Geschäftsadresse

Answer

E-Mail-Adresse

Question 27

Welcher der folgenden Arten von Geschäftsbriefen dient dazu, Beschwerden über Produkte oder Dienstleistungen auszudrücken?

Accepted Answer

Reklamationsschreiben

Answer

Anfrage

Answer

Angebot

Answer

Bestellbestätigung

Question 28

Welche der folgenden Formulierungen ist eine angemessene und höfliche Art, eine Bitte in einem Geschäftsbrief zu äußern?

Accepted Answer

Ich würde mich freuen, wenn Sie mir die benötigten Informationen zur Verfügung stellen könnten.

Answer

Bitte senden Sie mir die Informationen sofort!

Answer

Ich brauche diese Informationen dringend.

Question 29

Welcher der folgenden Abschnitte steht in der Regel am Ende eines Geschäftsbriefes?

Accepted Answer

Grußformel

Answer

Betreff

Answer

Datum

Answer

Anrede

Question 30

Welcher der folgenden Standards wird verwendet, um die Formatierung und Gestaltung von Geschäftsbriefen zu vereinheitlichen?

Accepted Answer

DIN 5008

Answer

EN 12384

Answer

ISO 9001

Question 31

In a request letter, which information should be included in the opening paragraph?

Accepted Answer

A clear statement of the request

Answer

An apology for any inconvenience caused

Answer

A summary of previous correspondence

Answer

A detailed justification for the request

Question 32

Which type of business letter is typically used to respond to a complaint or issue raised by a customer?

Accepted Answer

Letter of apology

Answer

Letter of inquiry

Answer

Letter of quotation

Answer

Letter of recommendation

Question 33

When using the block format for a business letter, which elements are aligned along the left margin?

Accepted Answer

Date, inside address, body paragraphs

Answer

CC line, reference line, postscript

Answer

Letterhead, subject line, enclosures

Answer

Salutation, closing, sender's name

Question 34

When writing to a multinational company, which factor is essential to consider?

Accepted Answer

Cultural sensitivity

Answer

Currency exchange rates

Answer

Time zone differences

Answer

Shipping regulations

Question 35

What is the primary purpose of using a semicolon in a business letter?

Accepted Answer

To separate items in a list that already contain commas

Answer

To replace a comma in a complex sentence

Answer

To indicate a pause in a sentence

Answer

To introduce a direct quotation

Question 36

Which writing technique is recommended to achieve clear and concise business letters?

Accepted Answer

Using active voice instead of passive voice

Answer

Using complex sentence structures

Answer

Avoiding specific examples

Answer

Including unnecessary details

Question 37

Which of the following is the standard salutation for a formal business letter addressed to an individual in English?

Accepted Answer

Dear [Recipient Name],

Answer

Hello [Recipient Name],

Answer

To whom it may concern,

Answer

Greetings [Recipient Name],

Question 38

What is the recommended length for the body of a business letter in English?

Accepted Answer

One page or less

Answer

As long as necessary to convey the message

Answer

There is no recommended length

Answer

Two pages maximum

Question 39

What is the primary purpose of a subject line in a business email?

Accepted Answer

To provide a brief summary of the email's content

Answer

To introduce the sender of the email

Answer

To format the email according to company policy

Answer

To state the date of the email

Question 40

Which of the following types of business letters is used to make a formal request for information or services?

Accepted Answer

Inquiry letter

Answer

Follow-up letter

Answer

Offer letter

Answer

Complaint letter

Question 41

Which of the following closing phrases is considered polite and professional in a formal business letter?

Accepted Answer

Sincerely,

Answer

Thanks,

Answer

Best wishes,

Answer

Warmly,

Question 42

What is the primary purpose of a cover letter accompanying a job application?

Accepted Answer

To introduce the applicant and highlight their qualifications relevant to the position

Answer

To provide a detailed summary of the applicant's work experience

Answer

To formally accept a job offer

Question 43

Which of the following is NOT a required component of a business letter?

Accepted Answer

Image

Answer

Salutation

Answer

Inside Address

Answer

Body

Question 44

Which type of business letter is used to express dissatisfaction or lodge a complaint?

Accepted Answer

Complaint

Answer

Inquiry

Answer

Confirmation

Answer

Offer

Question 45

Which of the following is a crucial characteristic of a well-written business letter?

Accepted Answer

Clarity of language and conciseness

Answer

Personal and emotional tone

Answer

Excessive use of technical jargon

Answer

Rambling and irrelevant content

Question 46

What is the primary function of a closing line in a business letter?

Accepted Answer

Express goodwill and end the letter on a positive note

Answer

Reiterate the key points of the letter

Answer

Request a specific action from the recipient

Answer

Provide additional contact information

Question 47

What is the purpose of an enclosure notation in a business letter?

Accepted Answer

Indicate that additional documents are accompanying the letter

Answer

Request the recipient to send missing documents

Answer

Provide a reference number for the correspondence

Answer

Draw attention to a highlighted passage within the letter

Question 48

Which of the following correctly represents the standard sequence of sections in a business letter?

Accepted Answer

Heading, Inside Address, Salutation, Body, Closing, Signature

Answer

Salutation, Heading, Inside Address, Body, Closing, Signature

Answer

Inside Address, Heading, Salutation, Body, Closing, Signature

Question 49

Which of the following is the most appropriate salutation for a formal business letter to an unknown recipient?

Accepted Answer

Dear Sir or Madam,

Answer

Hello, there,

Answer

Dear Mr./Ms. [last name],

Answer

Good day,

Question 50

What is the primary purpose of an inquiry letter?

Accepted Answer

To request information about products or services

Answer

To place an order

Answer

To make a complaint

Answer

To follow up on an order

Question 51

Which of the following is a key feature of an effective business letter body?

Accepted Answer

Clear and concise language

Answer

Colorful and flowery language

Answer

Long and detailed explanations

Question 52

Which of the following is a common reason for writing a complaint letter?

Accepted Answer

Dissatisfaction with a product or service

Answer

To inquire about a product

Answer

To place an order

Answer

To express gratitude

Question 53

What is the purpose of a follow-up letter?

Accepted Answer

To check on the status of a request or order

Answer

To make a complaint

Answer

To request information

Answer

To place an order

Question 54

Which of the following is NOT a key element of an effective business letter subject line?

Accepted Answer

Unnecessarily long and detailed

Answer

Attention-grabbing

Answer

Accurate

Answer

Clear and concise

Question 55

What is the purpose of including enclosures in a business letter?

Accepted Answer

To provide additional information or supporting documents

Answer

To save space in the letter

Answer

To make the letter more visually appealing

Question 56

Welcher der folgenden Brieftypen dient dazu, Waren oder Dienstleistungen anzubieten?

Accepted Answer

Angebot

Answer

Anfrage

Answer

Bestellbestätigung

Answer

Reklamation

Question 57

Welche der folgenden Anreden ist in einem formellen Geschäftsbrief angemessen?

Accepted Answer

Sehr geehrte/r [Name des Empfängers]

Answer

Hallo [Name des Empfängers]

Answer

Guten Tag [Name des Empfängers]

Answer

Lieber/Liebe [Name des Empfängers]

Question 58

Welche der folgenden Schlussphrasen ist für einen Geschäftsbrief angemessen?

Accepted Answer

Mit freundlichen Grüßen

Answer

Tschüss

Answer

Danke

Answer

Bis bald

Question 59

Was ist der Zweck einer Anlage in einem Geschäftsbrief?

Accepted Answer

Zusätzliche Informationen bereitzustellen

Answer

Den Hauptteil des Briefes zusammenzufassen

Answer

Den Brief formeller zu gestalten

Answer

Den Empfänger zum Handeln aufzufordern

Question 60

Welcher der folgenden Begriffe ist in einem Geschäftsbrief unangemessen?

Accepted Answer

Super

Answer

Sehr geehrte/r

Answer

Mit freundlichen Grüßen

Answer

Vielen Dank